Returns & Exchanges Policy

Returns, Refunds, Store Credit and Exchanges Policy

No problem as long as your item is NOT Worn, Washed, or Damaged, with the Original tags, and Meets Details Below: 

  • No Makeup, Deodorant or Perfume Smell/Stains from trying on or they will Not be accepted 
  • NOTE: Some items are NOT Eligible for returns under any Condition, this includes....
      1. Undergarments are Not Eligible for refunds and returns 
      2. PRE-ORDER Items are not eligible for Returns 
      3. SIGNED Calendars and Souvenirs are not eligible for Returns
      4. FINAL SALE ITEMS ARE not eligible for returns 
      5. After 30 days any item is not eligible for returns 
      6. Returns in amounts over $300 are subject to a 30% restocking Fee
      7. SPECIAL ORDER items ...  Are only good for store credit or Exchange for size if available. Not For Refunds. 
      8. Priority Orders or Signature Required Orders, "NOT Accepted by Recipient" will only be given Store credit, upon Timely return of the order. 
      9. Store Credits towards returns are good for 1 year after original purchase. 
You must include your Order # so we can find the order to make the return or exchange for you or your return will not be accepted. 
Items that do not meet returns policy will be thrown out or returned to owner at owners expense 
 
Trying on for fit is ok and some items do not have tags. We know. 
 
Note: 14 days for (return refunds) and up to 30 days for exchanges and store credit.
After 30 days your item is NO Longer eligible for an exchange or store credit.
How To Return or Exchange An Item
Your item must be in its original unused condition to be returned.
Tags intact, no body odors or marks, we can't re-sell those.
Trying on for Fit is OK. 
Returns: You must return the item within 14 days of your purchase for a Full refund of the item.
After 14 days you will receive a store credit.
NOTE: After 30 days your item is no longer eligible for a return, exchange, or store credit.
Please email: Support@tristanhuntca.com 
SHIP/Mail information will be provided by our support team upon request for return. 
Include in your package a note: stating (Your name, and order #) and your options for exchanges. 
When your Return/Exchange is Accepted by the Returns Department, it will be taken care of.
Unfortunately we can not be responsible if your return items are lost by your return service. Please keep your tracking #s for your own protection.
Do not send a package signature required. We can not accept it.

 

Exchanges

If your clothing item is in original condition, you may exchange your clothing item for a different size or color, no problem. Just send it back and include a note letting us know what size or color.  Remember: Within 30 days from Purchase.

Email : Support@tristanhuntca.com for any additional questions.

We Ship Worldwide

Turnaround Time

All orders are processed and shipped in a 1-3 business days with the exception of USPS holidays. We pride ourselves on good customer service , good quality items , and fast service just to name a few please reach out to our team if there are any ways we can improve your experience with us in the future.

Our Carriers

We use the following carriers to deliver our orders:

  • USPS
  • DHL
  • UPS
  • Fed Ex

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Free shipping in the United States.

International Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders and Pre-order Items

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Lost Shipments

All orders that may be lost by the Carrier must wait 30 days from Order date to submit a Claim. Proof of delivery will be determined by the Carrier tracking #s for the order.

Late deliveries for Paid Express Shipping

Tristan Hunt CA Does Not Guarantee ship time ... We will use the Shipping delivery method you Pay extra for. The ship times are Guaranteed by the carrier NOT Tristan Hunt CA. We will ship your item "usually the same day or next"  excluding Postal Holidays.

Flagged Accounts: With Excessive Returns, and Policy Violations. Risk Future Shopping Privileges 

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.